Rules Compliance Analyst - Case Investigation and Enforcement (CIE)

The role of the Case Investigation and Enforcement is to monitor and enforce Visa Rules and standards for our products and services by which clients must operate their Visa programs. The services provided include Rules management, Rules enforcement and Risk investigations, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

This is an individual contributor operational role, to provide support with respect to implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa.

The jobholder will enforce important programs promoting the integrity of Visa transactions. The position will be primarily accountable for investigating and enforcing Visa Rule violations. The role will manage internal and external relations within the context of compliance negotiations and enforcement and process escalation where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa enterprise.

The role works independently under limited supervision. The compliance issues are often difficult and mildly complex in nature. The role may participate in wider projects and special tasks.

Essential Functions

The role will ensure that clients are compliant to the rules, monitor, investigate and validate the compliance status of clients and, where necessary, pursue corrective and negotiated action.  The primary focus is to bring Clients into compliance with proactive compliance program rules. The role is also responsible for negotiating compliance action plans with clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of suggested remedial action.

The role is responsible and accountable for:

• Ensuring Clients are compliant with the rules and monitoring, investigating and validating the compliance status of Clients and, where necessary, pursuing corrective and negotiated action with the Clients to bring them into compliance. 
• Creating analysis of transaction data and various research to identify non-compliant activity or trends.
• Tracking and control of Compliance actions plans as submitted by Clients and ensuring they are tracked to resolution.
• Managing internal and external relations within the context of compliance enforcement and processes escalating where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa enterprise.
• Providing prompt, accurate responses to questions about proactive compliance program rules.
• Ensuring all management information statistics and performance criteria and trends relating to Compliance processing are collated, analyzed, published and fed back to team members to help define the compliance strategy for Visa globally and regionally.
• Participating in the development and execution of activities and programs aimed at improving Client and/or internal satisfaction.
• Establishing and maintaining relationships with Clients and other entities as it relates to the responsibilities of the Rules and Compliance team, participating in activities in relation to inquiries or action plans as required.
• Interacting with Clients and Visa Sales Account Executives / CS Account Managers to ensure Client understanding and compliance with the Visa Rules
• Execution of Rules and Compliance procedures, as developed and updated over time as the function progresses.
• Management of multiple compliance actions with Business Function owners at any one time and prioritizing as appropriate.
• Assisting in the definition and creation of yearly strategy and plans to support the relevant compliance programs.
• Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to telephone or written inquiries and / or proposed Client and staff, and as a full project team member for assigned projects as required.
• Capable of working independently and within a global team, with flexibility to collaborate across time zones for effective communication and consistent support to teams and clients worldwide.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.  ​

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelors/Degree or equivalent experience, Minimum of 3 plus years progressively responsible experience in financial services, payment card, banking, audit or compliance is required.
• Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels, including strong written and verbal communications skills.
• Excellent writing skills to convey complex topics in Plain English
• Advanced planning, organizational and problem-solving skills.
• Strong analytical aptitude and demonstrated track record of working with large volume of data to develop business-oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions.
• Excellent research, analytical skills and problem-solving skills.
• Experience working cross-culturally and in remote situations.
• Ability to set priorities and manage expectations, and work both as part of a team and independently.
• Working knowledge of data visualization tools e.g. Tableau, Power BI is a plus.
• Visa experience or in-depth knowledge of the payment solutions industry is highly desired.
• Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body. Knowledge of the Visa Rules is highly desired.
• Fluent English speaker and writer, multi-lingual capability is a plus.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 89,200.00 to 138,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.