Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of successand a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

SUMMARY

As a Senior Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.

WHAT YOU’LL DO

Responsible for technical customer support experience within the Wiz product
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
Identify cases that require escalation (either technically or strategically)
Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise
Mentor and coach team members in case management best practices and technical upskilling
Gather, collect, collate, generate and publish content, including training material for team members
Participate in on-call rotation for after-hours, holiday, weekend support coverage
Create, maintain, and coordinate incident management requests to product or engineering
Design and implement solutions that scale the support offering through automations

WHAT YOU’LL BRING

Must be comfortable working 9-6 PST/PDT
7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
A minimum of 3+ year experience with Cloud technologies (Azure, AWS, GCP)
2+ years of hands on experience with Kubernetes (AKS/GKS/EKS etc..)
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
Proficiency with command-line tools and Linux operating system environments

NICE TO HAVE

3+ years of hands-on Technical Escalation Support experience (in a Tier 2/3 environment), or related customer-facing role
2+ years of experience with deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP)

Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.

Benefits

Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location.

Health & Welfare Benefits

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)

Financial Benefits

Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)

Time Off

Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Compensation

Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.

This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation.

The annual base salary range for this full-time position is listed below.

US Base Pay Range

$128,000—$176,000 USD

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

Senior Solutions Support Engineer, US-West

About this role

Requirements

Nice to have

Benefits

About Wiz