Overview: Zuri Group is looking for a Business Analyst to deliver expert business analysis and consulting services for both client engagements and internal development initiatives. In this role, you will lead and support projects that encompass the full scope of fundraising software systems. Your responsibilities will include driving business process improvements, configuring and customizing systems, developing reports and data visualizations, managing user acceptance testing, providing end-user training, overseeing deployment, and delivering post-launch support. You will collaborate closely with clients and internal teams to ensure solutions align with business needs and promote organizational growth.
Job Responsibilities
- Participate in discovery for project deliverables including software configuration, custom development, and integration. Record key decisions and business cases for project archive.
- Analyze client needs and business processes. Identify functional and technical requirements needed to meet the client’s goals. Write specifications to guide development efforts that meet those goals.
- Proactively provide recommendations and best practice advice on meeting goals through technical and functional solutions, including data visualization, software system configuration, customization, process improvement, and/or staff training.
- Manage User Acceptance testing to ensure work product meets client requirements.
- Educate and train clients on system functionality, offering users guidance to become proficient in use of new tools.
- Professional proficiency in written and spoken English sufficient to communicate with both technical and non-technical stakeholders and staff effectively and accurately through all levels of the agency.
- Demonstrated commitment to fostering and maintaining an environment of diversity, inclusion, and belonging.
- The above are not a complete list of duties and responsibilities, rather a guide to the essential functions for this role.
Relevant Skills & Experience
- 3-6 years of experience analyzing business processes, providing recommendations, and guiding technical and nontechnical teams in implementing changes.
- 1-2 years of experience or level of proficiency with CRM systems; Blackbaud, Salesforce, and other technology.
- Highly analytical, technically proficient, and able to learn new tools and software quickly.
- Drive to solve problems efficiently, creatively, and independently.
- Demonstrated success in self-directed and outcome-oriented initiatives with a strong customer focus.
- Strong ability to communicate verbally and in writing with stakeholders who have varying technical expertise.
- Proficiency with Microsoft Office applications.
- Organized with the ability to manage complex workflows.
- Ability to collaborate with colleagues for broader solutioning of client/project needs.
- Knowledge sharing, including participating in the client community or mentoring/training colleagues.
Bonus Points
- Bachelor's degree in or related field; Business Admin, Non-Profit Admin, Business Analysis.
- Experience with the BBCRM LO (Luminate Online), UCI Ascend or similar.
- Experience working with large non-profit or higher education organizations, with knowledge of applicable fundraising and business processes.
- Working knowledge of JIRA or other task-management systems.
Salary
Salary range for this role is $83,000 to $99,000 per year, depending on experience.
Travel
Travel up to 15% to client sites and/or conferences, including overnight stays.
Benefits
Full-time employees have access to the following:
- Medical, Dental, and Vision insurance, some plans covered 100% by Zuri Group.
- Health Savings Account (HSA) contribution by Zuri Group on eligible plans.
- Basic Life Insurance provided by Zuri Group.
- Group plans for voluntary coverage including Short-Term Disability, Long-Term Disability, Life, Accident, Critical Illness, and Supplemental Vision.
- 401(k) Plan with 3% employer contribution.
- Flexible Spending Accounts (FSA) for health and dependent care expenses.
- Company cell-phone plans and work-from-home equipment.
- Wellness program and an emphasis on work-life balance.
- Continuing education time and reimbursement.
Location
We are currently working remotely with no return to office date. Applicants may reside in the following states: AR, AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, MI, NE, NH, NJ, NY, OR, PA, SC, TN, TX, VA, WI, and WV. Due to FL legislation, Zuri Group is required to participate in
e-verify.
Zuri Group is a safe, inclusive workplace for people of all backgrounds and walks of life. We encourage applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities. Some candidates may see a long list of job requirements and feel discouraged because they don’t match every single bullet point – we suggest, please apply anyway. We value potential, curiosity, and willingness to learn, and we are committed to providing training and support to help our employees grow and develop their skills.
