As a Senior Technical Product Manager, you will be a key member of the team that designs and scales the internal tools and platforms that power how Aledade serves practices across our network. You will own Practice Nexus, with a primary focus on the MyPractice platform, and lead the Cloud Couch initiative to deliver cohesive, data-informed support and configuration experiences for both internal teams and external practice users.
You will drive the roadmap for MyPractice as the central hub for practice configuration, program and services enablement, and EHR overlay activation, while also shaping how Cloud Couch is leveraged as a platform & tool to support practice implementation workflows. This role is highly cross-functional, requiring close collaboration with Engineering, Implementation, Product, Support, XDR, BI/Analytics, and other business stakeholders to ensure we build scalable, reliable, and user-centered solutions.
We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the U.S. or from our headquarters office in Bethesda, MD.
Primary Duties:
Product ownership for Practice Nexus and MyPractice
- Own the vision, roadmap, and execution for Practice Nexus/MyPractice, including practice configuration, program and services enablement, eligibility and enrollment workflows, and EHR overlay activation and reporting.
- Partner with business owners to define the problem space, constraints, success metrics, and ideal end state, and advocate for that vision across technical and non-technical stakeholders.
- Continuously optimize live workflows (for both internal and practice users) through monitoring of key metrics, qualitative feedback, and structured experimentation where appropriate.
Customer Service initiative leadership
- Lead the product strategy and implementation for Aledade’s Clouch Couch initiative, designing an end-to-end experience that connects support, configuration, and data flows between Cloud Couch and Aledade’s internal platforms (including MyPractice).
- Collaborate with Support, Operations, Engineering, and Analytics to define implementation workflows, user journeys, and data models that improve resolution quality, time-to-resolution, and faster and more efficient enablement.
- Ensure Cloud Couch configuration, integrations, and business processes can scale across multiple domains, programs, and user types without becoming brittle or siloed.
Deep discovery, solution design, and execution
- Work with internal teams and end users to develop a deep understanding of requirements, current-state workflows, and pain points across multiple domain areas (practice configuration, programs and services, EHR overlays, support).
- Translate discovery into clear problem statements, solution hypotheses, and well-scoped MVPs that balance impact, feasibility, and risk.
- Write detailed user stories, including business rationale, functional and non-functional requirements, dependencies, and measurable success criteria.
Roadmapping, delivery, and stakeholder alignment
- Develop short- and long-term roadmaps that deliver maximum value with minimum risk, with explicit phasing for MVP, iterations, and deprecation of legacy workflows.
- Partner closely with tech leads and engineering managers to sequence work, refine scope, and ensure alignment between architecture decisions and product objectives.
- Maintain tight feedback loops with App charter zones, Implementation, Support, and other stakeholder teams, including structured forums for decision-making, status updates, and trade-off discussions.
Data, measurement, and platform quality
- Define and track success metrics for Practice Nexus areas, including MyPractice, Learning, and Implementation products, leveraging both operational and experience metrics to guide prioritization.
- Collaborate with BI/Analytics and data engineering to ensure the underlying data models, reporting, and monitoring support your product decisions and operational runbooks.
- Work with engineering to ensure high-quality releases, including appropriate QA, rollout strategies, change management, and documentation for internal and practice users.
Minimum Qualifications:
- 8+ years of product management experience in technology, technology-enabled services, or SaaS, with at least part of that time spent in a highly technical or platform-focused product role.
- Demonstrated experience owning complex internal tools or platforms (such as admin consoles, configuration systems, or eligibility/enrollment workflows) end-to-end from discovery through rollout and iteration.
- Experience with and understanding of the software development lifecycle and software development methodologies, preferably Agile/Scrum, including close partnership with engineering teams.
- Proven ability to work across multiple domain areas, quickly ramping on new problem spaces while maintaining clear prioritization and stakeholder alignment.
- Strong analytical skills and fluency using data (product metrics, operational data, and primary research) to inform solution design, measure impact, and iterate.
- Excellent organizational and communication skills, with a track record of synthesizing complex technical and operational details into clear narratives, documentation, and decision records.
- Product development experience in the context of healthcare technology, digital health, or technology-enabled healthcare services.
- Basic understanding of healthcare administrative or clinical workflows (e.g., ambulatory practice operations, provider configuration, eligibility and enrollment flows).
Preferred Knowledge, Skills, and/or Abilities:
- Prior experience with Cloud Couch (or comparable Salesforce products) including configuration, workflow design, and integrations with internal systems; strong interest in learning SF/CRM deeply if not already experienced.
- Experience working on practice- or provider-facing tools in healthcare (e.g., practice portals, EHR overlays, configuration consoles, eligibility/program enrollment tools).
Intermediate understanding of EHR data integration and applicable data standards (e.g., FHIR) and familiarity with claims and other healthcare administrative/clinical datasets. - Comfort working with SQL and analytics tools to self-serve data, validate hypotheses, and partner effectively with analytics and data engineering teams.
- Demonstrated success leading cross-functional initiatives that span multiple product areas and stakeholder groups, balancing short-term operational needs with longer-term platform investments.
- Experience designing and executing structured experiments (e.g., workflow pilots, cohort rollouts, limited-release features) to de-risk new capabilities and inform broader rollout strategies.
- Ability to navigate ambiguity, manage competing priorities, and drive clarity and momentum in complex environments.
Physical Requirements:
Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
