We are building the next generation of AI-Native operations experiences for credit and fraud teams. As the Sr. Product Manager for Credit, Fraud and Identity, you will own the strategic vision, discovery process, roadmap definition, and end-to-end delivery of AI-powered agents and case management workflows across our Phoenix-based squad and global co-development partners.

This is a high-ownership, high-ambiguity role for a PM who is as comfortable shaping AI capabilities alongside Engineering teams as they are aligning senior stakeholders across time zones. You will translate complex credit and fraud operations needs into AI-native, scalable experiences that improve analyst speed, decision accuracy, and auditability – starting from an MVP and evolving with real operational feedback

Your Mission

Lead the discovery and planning for AI-Native credit and fraud Operations AI Agents. These agents will be part of Case Management experiences that consolidate relevant information, reduce manual work, and increase the speed, accuracy, and explainability of credit decisions and fraud investigations.

This is a hybrid position requiring two days per week onsite at our Scottsdale office. You will report to the Senior Director of Product Management.

You will have opportunity to:

• Define and lead the product vision, roadmap, and delivery for AI-powered credit, fraud, identity, and case management experiences.
• Lead product discovery to identify operational pain points, user needs, and opportunities to improve decision speed, accuracy, and auditability.
• Manage product backlogs, priorities, and sprint goals in partnership with Design, Engineering, and technical leadership.
• Coordinate product development across global teams to align team goals, technical dependencies, and user experience standards.
• Facilitate discussions and workshops across teams.
• Partner with Engineering and ML teams to design AI agents, prompts, retrieval approaches, and workflow automation solutions.
• Define success metrics, evaluation frameworks, guardrails, and human review processes for AI features in regulated environments.
• Evaluate AI platform and architecture options based on cost, performance, governance, and value.

• Fluency in both Portuguese and English (spoken and written).
• 4+ years of Product Management experience in financial services, FinTech, insurtech, or other regulated industries.
• Experience leading product discovery activities, including user research, journey mapping, hypothesis validation, and roadmap development.
• Experience defining and iterating AI-powered product features, including prompts, agents, workflow automation, and evaluation frameworks.
• Experience managing Agile product development, including backlog prioritization, sprint planning, and delivery.
• Experience translating complex operational processes into product requirements, user flows, and prioritized plans.
• Experience working with senior business, technical, and executive partners across distributed teams.
• Knowledge of credit, fraud, identity verification, KYC, AML, underwriting, or related operational workflows.
• Experience with AI platforms, API-based products, governance requirements, and audit-focused environments; familiarity with Jira and Confluence preferred.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://myexperianbenefits.com/

#LI-Hybrid