Retail Operations Senior Manager
•PayjoyHybrid· 4h
⚙️ Operations⏰ Full-time🎯 Lead / Principal🇲🇽 Mexico City, Mexico
4h ago
Growtherapy·about 8 hours ago
About Us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
What You’ll Be Doing:
The Senior Manager, People Operations is a critical leader within the Talent Enablement team, responsible for building and scaling the people operating environment that allows exceptional talent to ramp quickly, do high impact work, and choose to stay and grow with Grow.
As Grow accelerates toward 1000 plus employees, performance is no longer constrained - or enabled - by talent alone, but by the quality of the environment in which that talent operates. This role owns the operational backbone of that environment. From systems and data, to workflows and decision norms, to how employees experience Grow from offer through exit, you will ensure our People Operations foundation is efficient, clear, reliable, representative of our values, and built to scale.
This role owns the full - backend and frontend - People Operations function and shared services model, including employee lifecycle operations, people systems and tooling, payroll, benefits administration, compliance, and documentation. You will partner closely with the Director of Talent Enablement to translate Talent Enablement strategy into scalable systems, operations, and norms that enable strong talent outcomes.
This is a hands-on builder role for someone who can architect scalable infrastructure and systems while also ensuring excellent day-to-day execution. You will lead a high performing People Operations team and be at the forefront of leveraging AI to increase productivity, improve accuracy, and enhance the employee experience.
In this role, you will:
Employment Type: Full Time, Exempt
Base Compensation: The base compensation range for this position is
Hybrid Commitment: $155,000 - $190,000 USD Annually
Fully Remote Commitment: $130,000 - $159,000 USD Annually
This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).
The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Full Time Employee Benefits:
Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at [email protected]. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.