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We're hiring a Senior Product Manager to define and own HappyCo's Communications Platform and Work Orders—the operational backbone that connects residents, agents, technicians, and property teams across our entire ecosystem, supporting thousands of property management professionals managing millions of units nationwide.
This is a high-impact role for a Senior PM who has owned complex platforms, made long-term product and technical tradeoffs, and driven strategy across interconnected product areas. You'll think in platforms and workflows, move quickly with precision, and embody HappyCo's GGSD (Get Good Stuff Done) values.
The Opportunity: Architect the Future of Communications at HappyCo
A defining focus of this role is evolving HappyCo's Call Management and messaging capabilities into a scalable, platform-level communications experience. You'll shape the future direction of our communications stack—working closely with partners like Bandwidth and Twilio—and guide the evolution toward Messaging as a Service (MaaS)–style capabilities that power resident communications, agent workflows, and cross-product experiences.
This role is critical to HappyCo's evolution into a multi-product platform. Communications and work orders are the connective tissue across our ecosystem—and you'll define how these capabilities scale, integrate, and unlock new product experiences.
What you'll inherit: Active products serving thousands of users daily, a growing communications platform in the midst of strategic migration and modernization, and clear customer demand for expanded capabilities. The foundation is strong—now we need a senior product leader to accelerate, scale, and architect the next chapter.
While this role reports into AI Strategy, it owns end-to-end product outcomes across core operational workflows—not just AI features.
What You’ll Own
Core Product Areas
Communications Platform (Call Management & Messaging)
Resident, technician, and vendor communication workflows. Telephony and SMS routing, voice AI agents, escalation systems, IVR, reliability and compliance, and foundational messaging infrastructure.
Happy Force (Remote Maintenance Technician Service)
After-hours property workflows, agent instructions, call center operations, AI agents, and ticket management.
Work Orders
End-to-end maintenance workflow: intake, categorization, assignment, technician mobile experience, and completion.
What We’re Looking For
We’re looking for a senior, execution-oriented Product Manager who can take full ownership of complex, business-critical workflows and drive them forward with confidence. You’ve operated in ambiguous environments before, made hard tradeoffs, and partnered deeply with engineering to ship reliable, scalable systems. You’re comfortable owning platforms, not just features, and you bias toward action while maintaining strong product judgment.
You bring:
7+ years of product management experience owning high-impact or technically complex areas
Strong judgment and prioritization skills under real-world constraints
Technical fluency and comfort working closely with engineers on integrations, reliability, and migrations
Experience owning operational or mission-critical workflows where uptime and correctness matter
Clear cross-functional leadership and communication skills
A strong sense of ownership and a GGSD mindset
Why This Role Matters
This role owns the operational backbone of HappyCo.
Communications, after-hours coverage, and work orders are the systems that determine whether residents get help, technicians can do their jobs efficiently, and properties can operate at scale. The decisions made here directly affect response times, reliability, customer trust, and operational cost across millions of resident interactions.
Success in this role has measurable impact on:
Call resolution speed and quality
After-hours coverage effectiveness
Messaging reliability and adoption
Work order throughput and completion efficiency
This is not a peripheral product area — it is foundational to platform stickiness, NOI, and long-term enterprise value.
You Might Be a Strong Fit If
You’ve owned similar challenges before and can ramp quickly:
You’ve scaled communications, messaging, or workflow-heavy platforms in a B2B environment
You’ve led products through significant technical change, including vendor transitions, platform migrations, or architecture evolution, without disrupting customers
You’ve partnered directly with external vendors or platform dependencies and understand the tradeoffs involved
You’ve owned products where latency, reliability, and compliance are non-negotiable
You enjoy turning foundational infrastructure into strategic platform capabilities
You’ve worked on or alongside AI-driven products and have a working understanding of AI, ML, or LLM-powered features, even if you’re not a specialist
What Success Looks Like in the First 90 Days | By 30 Days
- Establish a clear, independent point of view on the state of HappyCo’s communications platform, Happy Force, and work order workflows, including what is foundational, what is fragile, and what is creating the most operational drag
- Meet and establish strong working relationships with Engineering, Design, AI Strategy, Support, Sales, and Customer Success, and Marketing
- Build trust with engineering and cross-functional partners as the clear product owner for communications and operational workflows
- Review active initiatives, backlog, support trends, and customer feedback to identify immediate risks and opportunities
- Begin making prioritization calls, including what not to work on, with confidence and rationale
What Success Looks Like in the First 90 Days | By 60 Days
- Understand the product workflows well enough to assess constraints, risks, and near-term opportunities without hand-holding
- Define and socialize a coherent platform narrative for communications and work orders, including how these systems fit together and where they are heading
- Make at least one high-impact product or platform decision that meaningfully improves reliability, efficiency, or customer experience
- Lead a significant initiative or migration with clear tradeoffs, success metrics, and cross-team alignment
- Reduce ambiguity for teams by setting clear focus areas, sequencing work intentionally, and eliminating low-value effort
What Success Looks Like in the First 90 Days | By 90 Days
- Operate as the undisputed owner of communications and work orders, with minimal dependency on leadership for day-to-day decisions
- Set a clear near- and mid-term roadmap grounded in platform health, customer outcomes, and business impact
- Be the primary voice driving product decisions across communications, after-hours workflows, and maintenance operations
- Enable AI Strategy to focus on long-term data, asset intelligence, and differentiation by fully owning execution and platform stewardship in this domain
About HappyCo
Founded in 2011, HappyCo (
happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has
more than 5 million units on its platform.
We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!
When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our
Product Vision here!
Our HappyCo Culture
HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our
careers page!
We Offer:
- Work from anywhere supported by a flexible company culture
- Opportunity to work for one of the fastest growing technology companies in the PropTech industry
- Unlimited vacation time
- Generous paid parental leave
- Competitive and equitable pay, including stock options
- Monthly stipends to support Wellness and Home Office expenses
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.
