We are seeking an experienced and strategic Senior Director or VP of Employee Success to lead our people operations, employee experience, and total rewards functions. This role will own the People Business Partner (PBP) function, People Operations, Total Rewards, Talent Management and compliance, while partnering closely with Talent Acquisition to ensure a seamless employee experience.

We are looking for a builder; someone who thrives in early-stage, high-growth environments and can flex between strategy and execution. The ideal candidate brings structure to ambiguity, has deep experience designing and executing strategies that drive employee engagement, operational excellence, competitive compensation and benefits programs, and regulatory compliance. You will serve as a trusted advisor to senior leaders, ensuring that our people programs scale with our growth and reinforce our culture.

Responsibilities:

Strategic Leadership

• Build, mentor, and develop a high-performing employee success team

• Serve as a strategic advisor to the CPO and executive team on all matters related to employee experience and organizational health

• Drive culture initiatives and employee engagement programs that reinforce company values

• Lead change management efforts for organizational transformations and scaling challenges

• Establish KPIs and dashboards to measure success across all employee success work streams

Cross-Functional Partnership

• Lead and develop a team of People Business Partners who serve as strategic advisors to business leaders across the organization

• Partner with executives and managers to diagnose organizational challenges, drive leadership effectiveness, and enable team performance

• Design and implement talent strategies including succession planning, organizational design, and workforce planning

• Coach leaders through complex employee relations situations, performance management, and organizational change

• Drive alignment between business strategy and people initiatives, translating business needs into actionable people programs

Operational Excellence

• Own end-to-end employee lifecycle operations including onboarding, offboarding, HRIS administration, and employee data management

• Build and scale operational processes that are efficient, compliant, and create exceptional employee experiences

• Implement and optimize people systems and technology to support growing headcount and operational needs

• Establish metrics and analytics to measure operational efficiency, employee experience, and identify areas for improvement

• Lead leave administration, accommodations, and employee services programs

Total Rewards & Data-Driven Insights

• Develop and oversee comprehensive total rewards strategy including compensation philosophy, equity programs, benefits, and recognition

• Lead annual compensation planning cycles including merit, equity refreshes, and market adjustments

• Support Total Rewards team members with market benchmarking and competitive analysis to ensure our rewards programs attract and retain top talent

• Design and manage benefits programs that support employee wellbeing and align with company values

• Partner with Finance on headcount planning, budget management, and ROI analysis of people programs

• Ensure pay equity and conduct regular compensation audits

Partnership with Talent Acquisition

• Collaborate closely with TA leadership to ensure seamless handoffs from offer acceptance through onboarding

• Provide workforce planning insights to inform recruiting strategy and hiring priorities

• Support employer branding and candidate experience initiatives that reflect employee experience reality

• Partner on new hire onboarding programs that accelerate time-to-productivity

• Share market intelligence and compensation data to support competitive offer strategies

Requirements:

• 10+ years of progressive HR leadership experience, with at least 5 years leading multiple HR functions

• Proven track record of building and scaling employee success functions in high-growth environments

• Deep expertise across People Business Partnering, People Operations, Total Rewards, and compliance

• Experience managing teams of people professionals across multiple disciplines

• Deep expertise in role design, workforce planning, and scaling recruiting for multi-site and multi-state organizations including forecasting hiring needs based on business growth, clinic openings, patient volume, and care model shifts

• Strong operational and data-driven mindset, with mastery of recruiting analytics, funnel optimization, and KPI management.

• Familiarity with state-specific employment laws and compliance requirements (NY and CA strongly preferred).

• Exceptional communication, influence, and leadership skills, with a track record of building trust and alignment at the executive level.

• Proficiency with modern People team technology platforms and a demonstrated commitment to process and candidate experience innovation.

• Experience developing and owning an employee experience strategy that resonates across diverse functions and talent markets

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays, Holiday Shutdown, Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $180,000-$240,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.