About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
Where You Fit In: The Technology Operations Excellence Director sits within the CTO organization and is responsible for driving financial and operational discipline across our technology functions. This role partners closely with Engineering, Cloud Operations, Quality Assurance, and Release & Reliability leaders to improve cost transparency, operational insight, and decision-making—without owning infrastructure, service delivery, or enterprise IT.
Impact You Will Make in the Role
- Lead the FinOps framework for cloud spend, providing visibility into usage, trends, and optimization opportunities across AWS and related services.
- Partner with Cloud Operations and Engineering leaders to identify and drive cost optimization initiatives while preserving performance, reliability, and scalability.
- Establish consistent operational metrics, dashboards, and reporting to improve transparency and decision-making within the CTO organization.
- Provide data-driven insights to support capacity planning, prioritization, and investment tradeoffs across engineering and cloud functions.
- Enable operational excellence by identifying process inefficiencies and supporting continuous improvement initiatives.
- Collaborate with Finance and FP&A by supplying accurate inputs related to cloud and technology operations; FP&A retains ownership of company-wide OpEx reporting and budgeting.
- Communicate complex technical and financial information clearly to technology leadership and executives.
What You Will Bring
- 8+ years of experience in technology operations, FinOps, cloud financial management, or operational excellence roles.
- Strong hands-on experience with AWS and cloud cost management practices.
- Proven ability to partner effectively with senior technical leaders without direct ownership of teams or infrastructure.
- Strong analytical and problem-solving skills, with the ability to derive actionable insights from complex technical and financial data.
- Excellent written and verbal communication skills, with experience presenting to executive audiences.
- Ability to thrive in a fast-paced, dynamic, and evolving technology environment.
- Collaborative, structured, and detail-oriented approach to driving operational discipline.
Preferred Qualifications:
- FinOps Certified Practitioner or equivalent experience.
- Experience supporting globally distributed engineering or cloud operations teams.
- Familiarity with DevOps, cloud architecture concepts, and modern delivery pipelines (from an enablement perspective).
- Background in building executive dashboards and operational reporting frameworks.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
· Excellent healthcare package for you and your family
· Savings and Investment – 401(k) match
· Unlimited Paid Time Off
· Paid Parental Leave
· Online Legal Services (Rocket Lawyer)
· Financial Planning Services (Origin)
· Discounted Pet Insurance (Embrace Pet Insurance)
· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
· Health and Wellness Reimbursement Program
· Travel Discounts
· Educational Resources - Career & Personal Development Program
· Employee Referral Bonus Program
· We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
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