This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Client Success. As a critical member of the Client Success Department, this role drives revenue growth and client retention by managing a team dedicated to creating impactful relationships. The Manager will ensure clients maximize their use of services while implementing strategies to enhance client satisfaction. You will play a vital role in shaping the client's journey and ensuring the success of high-value accounts, which is essential for sustaining the organization’s growth and reputation.
Accountabilities
- Lead the Client Success team to maintain and enhance client relationships.
- Track and report on recurring revenue goals and client engagement metrics.
- Implement processes to improve client retention and promote software usage.
- Serve as an escalation point for complex client issues.
- Build and nurture high-level client relationships to ensure product effectiveness.
- Conduct proactive outreach to educate clients on product updates.
- Identify opportunities for cross-selling and up-selling to increase revenue.
- Monitor client engagement to preemptively address churn risks.
- Oversee client contract renewals in collaboration with executive leadership.
Requirements
- BA/BS degree required.
- 6-8+ years in Client Success or Account Management roles, preferably in SaaS.
- Management experience with demonstrated success in leading teams.
- Familiarity with account segmentation and KPI measurement.
- Strong interpersonal skills and client-oriented mindset.
- High computer literacy and ability to learn new technologies.
- Excellent communication abilities.
- Proven record of troubleshooting client concerns effectively.
- Experience in analyzing and optimizing Client Success processes.
- Ability to establish and meet team objectives.
Benefits
- Generous Paid Time Off (PTO) with 3 weeks starting from day one.
- Ten paid holidays and additional sick/personal days.
- Comprehensive Medical, Dental, and Vision benefits.
- 100% company-paid Life Insurance and AD&D coverage.
- Full coverage of Long-Term Disability Insurance.
- 401(k) plan with 100% match on up to 4% contributions.
- Competitive salary range with potential performance bonuses and commissions.
- Commitment to pay transparency and fair compensation.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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