Content moderator - EdTech

Accountabilities:

• Review online activity flagged by AI for potentially harmful, concerning, or high-risk content and determine the appropriate level of intervention.
• Analyze student activity histories and surrounding context to distinguish normal behavior, curiosity, and emerging concerns from situations requiring urgent action.
• Monitor a real-time alert queue continuously and ensure critical incidents are reviewed, documented, and escalated within required response timelines.
• Execute established crisis-response and emergency communication protocols for incidents involving potential self-harm, suicide, violence, or other serious safety concerns.
• Communicate professionally and clearly with school districts and safety personnel through email and phone when intervention is required.
• Maintain accurate and detailed records of investigations, decisions, communications, escalation steps, and outcomes within internal support systems.
• Apply education, behavioral, psychological, crisis-intervention, or related domain knowledge to assess student activity accurately and consistently.
• Interpret social media trends, digital culture, slang, and online behaviors to provide appropriate context when evaluating potentially concerning activity.
• Identify recurring student behavior patterns and emerging digital trends and contribute insights that improve safety processes, documentation, and technology.
• Maintain consistently high standards for accuracy, response time, documentation quality, and queue management in a fast-paced environment.
• Collaborate with internal student safety teams and other stakeholders to ensure effective handling of complex or sensitive cases.
• Progress toward becoming a trusted subject matter expert in digital student safety, online risk assessment, and crisis-response workflows.

Requirements:

• Experience in a relevant field such as education, psychology, counseling, law enforcement, crisis intervention, social-emotional learning, content moderation, or text/call hotline services.
• Demonstrated experience supporting children, students, or vulnerable populations, particularly in situations involving behavioral, emotional, or safety concerns.
• Previous crisis intervention, counseling, behavioral support, hotline, or similar high-pressure experience is highly valuable.
• Strong analytical judgment and the ability to evaluate online content in context rather than relying solely on individual words, phrases, or isolated incidents.
• Ability to maintain a high level of concentration and accuracy while managing a continuous, real-time queue and multiple potentially sensitive cases.
• Ability to make sound decisions quickly and follow established escalation and emergency communication procedures during high-risk situations.
• Strong written and verbal communication skills, with the ability to communicate sensitive information clearly, professionally, and empathetically.
• Strong understanding of social media, online culture, current digital trends, and youth-oriented language and slang.
• Ability to remain calm, focused, and professional when reviewing sensitive or potentially distressing content.
• Strong attention to detail and commitment to accurate documentation, follow-through, and procedural compliance.
• Ability to work independently in a fully remote environment while collaborating effectively with distributed teams.
• Bilingual proficiency is valuable for supporting real-time safety communication and broader student populations.
• Ability to learn specialized AI safety tools, internal software, emergency protocols, and workflows quickly.
• Availability to work Monday through Friday, 7:00 AM to 3:00 PM Central Time; some schedule flexibility may be possible.
• Candidates must be authorized to work in the United States or United Kingdom for any employer.

Benefits:

• Compensation of up to $55,000, depending on background and experience.
• 100% fully remote work environment.
• Monday–Friday daytime schedule with some flexibility possible.
• Unlimited vacation/flexible time off.
• 13 paid holidays, plus a full paid holiday break around Christmas and New Year.
• 12 weeks of fully paid parental leave for birth, adoption, or fostering.
• Company-sponsored medical, dental, and vision insurance.
• Employee Assistance Program (EAP) and access to mental health and wellbeing resources.
• 401(k) retirement plan with employer matching.
• Tax-advantaged HSA/FSA spending accounts.
• $1,000 annual professional development stipend to support ongoing learning and career growth.
• Perks and discounts through a dedicated employee discount platform, including savings on travel, electronics, fitness memberships, and more.
• Opportunity to develop specialized expertise in student safety, crisis intervention, AI-powered content moderation, and digital risk assessment.
• Mission-driven, people-first remote culture focused on trust, accountability, and meaningful impact.