Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken
Kraken is the operating system of the future for Utilities. When a utility signs up to use Kraken, they have some big ambitions. They want to; improve customer experience, reduce cost to serve or accelerate growth and innovation. To make this possible at pace, clients need the incredible tech stack that Kraken offers, the ability to improve how they operate and to have a culture that enables them to thrive.
Clients are increasingly interested in understanding how they can improve not only their customer operations but the business functions, and business units that sit horizontally and vertically to customer operations in retail.
To enable this, Kraken structures itself across 3 key delivery “lead” practice groups; Human Design, Org Design and Tech. This role sits within the Org Design Practice Group. Within this group there are 3 “sub” practices; Target Organisational Model, Innovation and Data as well as a group of super heroes we like to call Org Design Leads.
Kraken’s Org Design Leads are multi skilled, highly experienced operators. They understand the unequivocal do’s and don’ts to achieve success at pace.
The role
You will serve as a trusted advisor to C-suite stakeholders, and a client's key operational leaders, with a mission to help clients design, execute and improve their utilities model of the future.
We are looking for a credible, inspiring and impact-driven Operational leader. Someone who wants to inspire change in others, who is able to reference the choices and decisions they have made; the good ones, the bad ones, and the ones that surprised you. Your job is to share your wisdom and help make hard and challenging problems feel solvable for energy specialists through to CEOs.
Key Deliverables:
- Business Operating Model Execution: Own the applied design and execution of client Target Operating Models across customer operations and adjacent functions including structure, roles, decision rights and governance. Translate global TOM standards into operating models that work in real client contexts.
- Senior Client Partnership & Challenge: Act as a trusted advisor to C-suite and senior operational leaders. Confidently challenge plans, sequencing, and execution to protect long-term outcomes over short-term comfort
- BOT Lifecycle Accountability: Enable clients to have end-to-end accountability for organisational outcomes across the Build–Operate–Transfer lifecycle. Maintain oversight across 4–5 accounts, spotting risks early and orchestrating targeted interventions.
- Programme Oversight & Resource Orchestration: Provide senior operational oversight of complex transformation programmes. Ensure the right capability is deployed at the right time, balancing delivery quality and pace. .
- Practical Mentorship & Decision Support: Coach client leaders and senior delivery leads through real-world organisational challenges, sharing lived experience and applied judgement to make complex problems solvable.
- Global Practice Contribution: Partner with Global Practice Leads and Human Design to feed client learning back and continually shape global standards, role-model Kraken ways of working, and strengthen the Org Design community globally.
Org Design Key Skills & Competencies:
- Enterprise Transformation Leadership: Proven experience designing and running operating models in complex, regulated environments (Energy, Utilities, Telco, Public Sector).
- Strategic Judgement with Pragmatism: Strong ability to balance global standards with local reality, spotting structural and governance risks early.
- C-Suite Credibility: Trusted peer to senior executives, able to challenge constructively and influence high-stakes decisions.
- Advanced Facilitation: Experienced in leading senior, outcome-driven workshops and interventions that create real movement and a world class communicator across different cultures.
- Human-Centred Operator: Deep understanding of the human impact of organisational change, partnering closely with Human Design without duplicating accountability. An expert in creating psychological safety no matter the audience.
- Global Mindset: Comfortable operating within a global practice model, contributing insight, mentoring others, and scaling impact.
What you'll need to have:
- Fluent in English (written and spoken)
- North American Energy Industry experience is a big bonus for us
- This role is based out of our New York office 3 days a week, but you will be expected to travel frequently to clients across North America (once every 2-3 weeks).
- Ability to understand what success looks like for a client
- A flair for influencing and natural ability to “sell” different ways of working
- Proven experience in building relationships and trust with clients
- Right to live and work in the United States
Why you'll love it here:
- Great medical, dental, and vision insurance options including FSAs.
- Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
- 401(k) plan with employer match.
- Parental leave. Biological, adoptive and foster parents are all eligible.
- Pre-tax commuter benefits.
- Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
- Equity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
- Modern office or co-working spaces depending on location.
- The salary range for this role in NYC ranges on average from $185,000-$220,000 depending on your relevant experience, and interview performance. Not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5 and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
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