Director - Org Design
•Kraken123Hybrid· 13h
🎨 Design⏰ Full-time👔 Executive💰 $185k-220k🇺🇸 New York, USA
13h ago
Tillo·about 14 hours ago
Who we’re looking for: Head of Product to own our Product operating system, partnering directly with our CTO and Senior Leadership Team.
The challenge: This is not a coordination role. This is not a road-map stewardship job. This is a newly-formed, product role at the heart of a profitable, fast-moving private-equity backed, fintech scale-up.
Where you’ll work: This role will be based in our Hove office 2 days a week 🏢
We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.
We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎
As Head of Product at Tillo, you own our product operating system. You will partner directly with the CTO and the senior leadership team to turn strategy into shipped outcomes, ambition into delivery, and complexity into momentum. You'll sit at the intersection of Product, Engineering, Data, Design, and Commercial and deliver valuable product at pace, with predictability, in direct service of our customers, brands, and consumers. Your outcomes will result in shared successes internally and externally, as measured by OKRs and company and personal goals..
At Tillo, The CTO owns the end to end technology and product system --you'll make the product engine run. You will lead and develop a team of Product Managers and hold the bar on clarity, quality, and outcomes. You create the rhythm, standards, and accountability that allow empowered teams to move fast without chaos.
You'll own the performance of the product function at Tillo, how it works across teams, how it communicates, how it launches product features, how it works directly with customers, brands and consumers.
You will lead, line manage, coach, and develop a high performing team of Product Managers, setting clear expectations on ownership, decision making, and delivery.
You will translate company strategy and commercial priorities into a clear, executable product plan that Engineering and the wider business can deliver against.
You'll define, run, and continuously improve the end-to-end product life cycle across discovery, delivery, and feedback loops, creating a delivery cadence that is fast, predictable, and trusted.
You will work directly with customers, buyers, and brands to deeply understand their needs, identify opportunities, and ensure we are solving the right problems at the right time.
You will partner tightly with Engineering leadership to accelerate delivery pace by shaping product initiatives, qualifying options early, managing the delivery pipeline, and ensuring smooth, high quality launches.
You'll partner with Commercial leadership to align sales pipelines with the product roadmap, unlocking new deals, accelerating revenue, and maximising commercial impact.
You will collaborate with Operations, Finance, and Marketing to ensure product launches are complete, well coordinated, and land cleanly in market.
You'll define and own product OKRs, delivery KPIs, and commercial impact measures, with clear visibility of value delivered and learning achieved.
You will be the source of truth on product priorities, delivery status, risks, and outcomes. You communicate clearly, directly, and often to maintain alignment across the company.
You'll actively evolve how product is practised at Tillo by using AI as a force multiplier. You will apply learning and AI to discovery, decision making, delivery, and feedback loops to increase speed, quality, and leverage. You will not wait for permission or a playbook.
You will connect Product and Engineering into a single, coherent system.
You will turn strategic intent into executable delivery.
You'll enable teams to move faster by doing strong product thinking upstream and reducing waste, rework, and indecision.
You will enable our global Commercial teams to sell with confidence by aligning roadmap, timing, and customer value.
When this role is done well, our business moves faster and feels more in control at the same time.
You are a product leader with experience in a fast moving fintech or payments scale up, comfortable operating where speed, complexity, and commercial pressure coexist.
You are confident, hungry, and impatient with stagnation. You take ownership and move things forward.
You are commercially sharp, technically literate, and emotionally intelligent enough to work across strong, opinionated leaders. You know how to listen well.
You bring structure without bureaucracy and pace without recklessness.
You care deeply about customers and outcomes, not process theatre.
You are naturally curious and proactive about learning, especially in the fields of AI and emerging tooling. You see them as an opportunity to reshape how product teams operate and how value is delivered.
You are a leader, coach, and multiplier who raises the bar for your team and your peers.
You communicate directly, clearly, and with conviction and are comfortable influencing senior stakeholders.
Experience leading and scaling product teams in fintech, payments, or API-led platforms.
Experience operating in a scale up environment where clarity, prioritisation, and delivery pace matter.
Experience with gift cards, rewards, incentives, or stored value products is a strong advantage, but not essential. Similarly, experience in high transaction volumes of transactions is helpful but not essential.
Exposure to ecommerce, fraud prevention, risk, or trust and safety domains is is highly valued.
Hands on experience applying learnings, especially AI to product discovery, delivery, decision making, or customer experience is highly valued.
Strong understanding of modern product discovery, delivery, and feedback loops and when to bias toward speed versus certainty.
In your first six months, you will have made the product function visibly sharper and faster.
You will have established a clear product operating rhythm that Engineering, Commercial, and Leadership trust. Priorities are explicit. Tradeoffs are understood. Delivery dates are predictable.
You will have aligned the product roadmap with commercial goals, sales pipelines, and customer value so the business can confidently plan, sell, and invest.
You will have strengthened discovery and feedback loops with buyers, brands, and end users, ensuring we are consistently backing the right initiatives and killing the wrong ones early.
You will have raised the bar for Product Managers through clear expectations, coaching, and accountability, creating a team that leads rather than waits.
You will have partnered tightly with Engineering leadership to remove friction, reduce rework, and increase delivery throughput without sacrificing quality or resilience.
You will have introduced practical uses of AI into the product workflow to improve discovery quality, accelerate decision making, tighten feedback loops, and increase delivery leverage.
You will be able to point to shipped outcomes, measurable commercial impact, and a product organisation that feels calmer, more confident, and more effective than when you arrived.
Most importantly, people across the company will know who owns product delivery and will trust the system you run.
Tillo is a market leader in rewards and incentives, connecting customers to over 4,000 brands through a powerful, easy to use API.
We operate at the intersection of fintech, commerce, and incentives and are scaling internationally.
This role matters. It has real ownership, real influence, and real expectations.
You will work directly with a CTO and senior leadership team who expect partnership, pace, and honesty and who are committed to evolving how Product and Engineering operate together, including embracing what AI enables next.
This role is not for someone who wants to maintain a system. It is for someone who wants to run one. If you want to move fast with intent, and shape how a fintech scale up delivers value in an AI accelerated world, this is your new role.
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:
Enhanced annual leave of 26 days per annum (plus an additional day for your birthday 🎂)
Private Medical care through Vitality
Employee Incentive Scheme
Access to Tillo’s Storefront with discounts & gift card vouchers
Hybrid Working
Top spec equipment including laptop, mouse, keyboard, monitor
Anniversary gifts
Monthly breakfasts, drinks, snacks and events
Team Learning & Development budget
Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses.
Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.
Diversity, Equity, and Inclusion Statement
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation.
If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.