About Pryon:
We’re a team of AI, technology, and language experts whose DNA lives in Alexa, Siri, Watson, and virtually every human language technology product on the market. Now we’re building an industry-leading knowledge management and Retrieval-Augmented Generation (RAG) platform. Our proprietary, cutting-edge natural language processing capabilities transform unstructured data into meaningful experiences that increase productivity with unmatched accuracy and speed.
As a Product Operations Manager at Pryon, you will play a pivotal role in driving the program delivery of our enterprise-grade AI/knowledge management platform from strategy to execution. You will own all aspects of technical program management to deliver Pryon Platform ensuring delivery is on schedule, within budget, and meets the customer's requirements. You’ll work across engineering, product, infrastructure, and customer teams to ensure that our ingestion, retrieval, inference, and deployment pipelines scale, perform and meet rigorous reliability, security and user-outcome goals. In doing so, you will enable Pryon to bring its Enterprise Memory Layer vision into production at scale.
In This Role, You Will:
- Program Leadership & Execution
- Lead complex, multi-team programs spanning product, engineering, security, operations and customer success – tracking timelines, milestones, dependencies, risks and deliverables
- Define and drive program roadmaps – translate high-level strategy into actionable plans, articulate program status to senior leadership and ensure transparency
- Own all aspects of technical program management to deliver Pryon Platform capabilities on strategic agreements, ensuring delivery is on schedule, within budget, and meets the customer's requirements
- Serve as the primary technical program point of contact for executives from product, providing briefings on program status, technical roadmaps, and strategic initiatives
- Manage risks, issues, and actions, and track them regularly to meet expected outcomes and timelines
- Enterprise Product Roadmap Management
- Build and maintain a prioritized, stack-ranked Feature/Epic ("Big Rocks") backlog aligned to Strategic Pillars and the V2MOM framework
- Clearly delineate Product-driven vs Engineering-driven deliverables
- Establish and manage a real-time, dynamic roadmap to support continuous delivery
- Enable emergent release notes and lightweight tech specs directly from System of Record
- Drive continuous delivery aligned to Product Strategic Pillars
- Strategic Initiative Delivery
- Establish delivery spaces and operating models for strategic initiatives and MVPs
- Partner with Principal Engineers and architects to define foundational Epics and Features
- Act as Scrum Master/Delivery Lead for key initiatives to ensure predictable execution
- Coordinate cross-functional alignment, ensuring all technology teams are synchronized, objectives are clear, and blockers are surfaced and resolved
- Product Delivery Lifecycle & Workflow Optimization
- Design logical, lightweight Feature/Epic workflows
- Implement unified squad-level development workflows to enable frequent, reliable deployment
- Establish a clear hierarchy aligned to strategic intent (V2MOM)
- Manage technical dependencies and integration risks
- Proactively identify architectural, infrastructure, security and compliance issues (including regulatory or enterprise-grade security controls)
- Coaching & Enablement
- Introduce pragmatic prioritization and flow-based delivery concepts to Product and Engineering leadership
- Coach leaders and individual contributors on Scrum, Kanban, and continuous delivery fundamentals
- Provide squad-level and 1:1 coaching on feature development and refinement
- Facilitate change management and stakeholder communication
- Continue coaching continuous delivery practices at the squad, leadership, and enterprise level
- Cross-functional Collaboration & Process Excellence
- Facilitate enterprise and cross-squad prioritization, including trade-off negotiation and stakeholder communication
- Champion and coordinate SaaS and On-Prem release readiness
- Establish durable customer feedback loops connected directly to squads
- Partner with Engineering to monitor and improve system and component health
- Ensure delivery excellence and implement best practices (agile/lean methods, risk mitigation, escalation paths, and program retrospectives) to drive continuous improvement of our delivery model
- Support go-to-market or customer deployment efforts – partner with product, sales, and services teams to coordinate new capability launches, deployment ramp-up, and customer enablement
- Product Metrics & Performance Visibility
- Implement lightweight, actionable metrics across squads, including: Features/Epics delivered vs in progress, Defects by status, Enterprise and squad-level delivery velocity, Capacity & utilization, Delivery predictability and Say/Do ratio, WIP management, Planned vs unplanned work (scope management), Risk and dependency management, ROI (anticipated vs delivered)
- Create shared visibility into delivery health without adding process overhead
- Use metrics to surface and act on improvement opportunities
- Track key metrics and drive continuous improvement, monitoring performance, scalability, quality and reliability of our platform components
What You'll Need to Be Successful
- 5+ years of program/technical program management experience in a technology company, ideally with exposure to enterprise software, AI/ML infrastructure, or large-scale distributed systems
- Strong technical literacy with the ability to engage with engineering teams on architecture, infrastructure, data pipelines, APIs, and ingestion/retrieval systems
- Proven track record driving cross-functional programs with multiple teams, managing dependencies and delivering to schedule in a fast-paced environment
- Ability to translate technical complexity into business context for senior leadership, customers and partners
- Familiarity with agile/lean delivery frameworks, program tracking tools, risk management, and change management
- Experience using program management tools such as Jira, Confluence, and other tools
- A bachelor's degree in computer science, Engineering, or related technical field (or equivalent experience)
- Comfort working in a startup or high-growth environment — self-starter, adaptable, able to prioritize amidst ambiguity
- Experience with AI/ML platforms, retrieval-augmented generation (RAG) systems, knowledge management, or multimodal data ingestion (text, audio, images, video)
- Experience working in highly regulated or federal environments (working with security, compliance, air-gap/deployment on-prem or in cloud for sensitive workloads)
- Familiarity with large-scale ingestion, retrieval, distributed system performance (e.g., latency, throughput, concurrency) and infrastructure that supports it
- Hands-on experience with program tools for delivery of infrastructure or platform components (e.g., cloud services, DevOps/DevSecOps, monitoring/observability)
- Previous experience engaging with go-to-market launches, customer deployment, or professional services engagements in a SaaS or enterprise-software context
- Familiarity with V2MOM framework or similar strategic planning methodologies
- Background in implementing and coaching Scrum, Kanban, and continuous delivery practices
Benefits for Full Time Employees:
- Remote first organization
- 100% Company paid Health/Dental/Vision benefits for you and your dependents
- Life Insurance, Short-term and Long-term Disability
- 401k
- Unlimited PTO
We are interested in every qualified candidate who is authorized to work in the United States. However, we are not able to sponsor or take over sponsorship of employment visas at this time.
Pryon will not consider race, religion, sex, sexual preference, or national origin in ways that violate the Nation's civil rights laws.
