Reporting to Manager, Biopharma Project Management the Biopharma Project Manager will be responsible for all aspects of project management, coordination, and implementation relative to Biopharma antibody discovery, optimization, proprietary libraries, and other related businesses of Twist Biopharma.
The position manages all communications required to initiate and complete each biopharma project to the satisfaction of the customer, as follows:
Communication with customers, the Antibody Engineering and Protein Production teams, the Business Development team, Twist Finance, and Twist Legal, including, but not limited to, executed Agreements (contracts), project proposal details, COGS, pricing and quotes, statements of work, shipments and invoicing.
What You’ll Be Doing
- Respond directly or direct all incoming inquiries from customers and the business development team to the appropriate expertise within the Biopharma Project Team; respond quickly and professionally with the information provided by the Biopharma Project Team in response to all customer and internal inquiries; maintain records
- Develop a general knowledge of typical Biopharma Project workflows
- Monitor and report “real time” on the status of all Biopharma commercial (revenue-generating) projects in-process; attend weekly Biopharma team meetings
- Maintain and update transparent, accessible list of Biopharma WIP
- Maintain accurate, timely records in all systems to allow for up-to-date reporting
- Manage communication between existing and new customers and the internal team providing project fulfillment details and deliverables; provide written updates on project progress as agreed with certain customers
- Work with Finance to support the development and implementation of a standard process to invoice Biopharma customers in an expeditious manner as and when required
- Maintain a “real-time” revenue reporting system that includes all customer (revenue-generating) biopharma projects (including TCR library products)
- Working with Product Management, the Biopharma team, and Finance, develop a Biopharma menu of services and sub-services with accurate COGS and end-user pricing to support customer quotes and proposals
- Assist Finance with navigating through the payments processed for invoiced milestones
- Indirectly manage Biopharma project capacity to maximize customer satisfaction and achieve business goals, report capacity issues
- Working with key customers, develop processes to manage order intake, process progression, shipment/delivery, and sharing of project information
- Participate in training the sales teams and support selling activities as appropriate
- Support the creation of content collateral and product messaging to convey value proposition to target markets
- Any other “ad hoc” projects not listed above as required from time to time
- Follow regulatory and ISO 13485 requirements
What You’ll Bring to the Team
- 5+ years of relevant work experience in the life sciences or related field, with >2 years in a customer-facing role
- Requires Bachelor’s degree in Biology, Chemistry, or related field. Advanced degree and/or hands on laboratory experience a bonus
- Customer communication from inquiry to delivery of services
- Understanding of services offering and customer workflows
- Proven ability to influence cross-functional teams, and to work effectively with customers, internal operations, and sales teams
- Demonstrated track record of managing projects that meet customer expectations
- Outstanding leadership, teamwork, and communication skills
- Hands-on, high-energy, positive attitude with a can-do mindset
About Twist Bioscience
Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.
