Mercier Consultancy MD is pleased to announce exciting opportunities for Portuguese Speaking Customer Service positions in Greece, specializing in subscription services! This role offers a unique chance to combine your language skills with a passion for customer service while enjoying the benefits of working in a beautiful Mediterranean country.
Why Work With Us?
At Mercier Consultancy MD, we believe in fostering a collaborative and engaging work environment. Join our team and contribute to providing exceptional customer support while experiencing the rich culture and stunning scenery of Greece.
Key Responsibilities
- Deliver outstanding support to Portuguese-speaking customers via phone, email, and chat regarding subscription services, ensuring a professional and friendly approach.
- Assist customers in understanding their subscriptions, resolving any inquiries or issues they may encounter.
- Address customer complaints quickly and effectively, aiming to enhance overall satisfaction.
- Maintain accurate records of customer interactions, ensuring thorough follow-up on any outstanding issues.
- Collaborate with colleagues and other departments to improve service quality and customer experience.
- Stay informed about subscription services and industry trends to offer knowledgeable support.
Requirements
- Fluency in Portuguese (both written and spoken) is essential; knowledge of additional languages is an advantage.
- Previous experience in customer service, preferably within subscription-based services, is highly desirable.
- Strong communication skills with a focus on delivering excellent customer experiences.
- Effective problem-solving abilities and a proactive customer-focused approach.
- Proficient in using computer systems and CRM applications.
- A positive attitude, willingness to embrace new experiences, and readiness to work in Greece.
- Flexibility to work varied hours, including evenings and weekends as required.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
